Hi. I need some advice.
I requested an outstanding balance from Direct Axis on an account. The opening balance was R43808.00 and I start payments on 07/06/2010. On 17/03/2014 they informed me my balance outstanding is R11527.15. I continued paying them monthly until 24/11/2015 when I requested another statement, as for my records I was now paid up. They then replied that my outstanding amount due were now R35764.15 .
I am currently under debt review, but to get answers from my debt counsellor is a mission. What are my options?