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Clearing Adverse Payment Information

Questions & AnswersCategory: Debt ReviewClearing Adverse Payment Information
Anonymous asked 2 years ago

I was advised that once I received my NCR form 19 clearance certificate, once my debt was repaid under debt review, all adverse information could be removed.

My clearance certificate was issued April 2015 but one credit bureau advises the payment history will remain for 2 years, although the debt review flag has been removed.

Surely all adverse information should be removed from the credit bureaus’ records?

1 Answers
Matthys Potgieter Staff answered 2 years ago

Hi There,

Thank you for the question. 

Unfortunately the payment history does not disappear. It remains your history. The Form 19 addresses the current state of your credit and removes other adverse listings such as judgements, default notifications etc. It also removes any information pertaining to the fact that you were ever subject to a debt review.

If the credit providers restructure the credit accounts properly according to the court order, your payment history should also reflect as being up to date. If you feel that the credit bureaus is incorrectly displaying credit information you have the right to lodge a dispute with the particular credit bureau. They must resolve the dispute within 20 working days.

Kind regards