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How Do I Clear My Name After Cancelling Debt Review?

Questions & AnswersCategory: Debt ReviewHow Do I Clear My Name After Cancelling Debt Review?
Marika Smook asked 1 year ago

Good day

In 2008 I placed myself under debt counselling. Within the first couple of months, I noticed that my accounts weren’t being settled. I had numerous meetings with the counsellors and they finally admitted that the distribution company has taken my money and made a run for it, they then told me that they now have their own distribution department and they guarantee that my debt will be paid. I continued paying, this whole process took place over two years. I again tried to contact my debt counsellors as again my debts weren’t being settled. My call kept on being diverted and excuses were being made why I can’t speak to my counsellor. Then I finally realised that they had made a duck with the money again. That firm didn’t exist anymore.

I then took matters into my own hands and I started paying off and settling all my accounts on my own.

I think I am now left with one revolving loan, not sure if this falls on the spectrum.

How can I take it off my name that I am under debt counselling when I am settling my debts all on my own.

Please, can you assist me with some solid advise?


1 Answers
Carien Kruger Staff answered 1 year ago

Good day,

Thank you for getting in touch.

Sorry to hear about the struggles you have been having, but well done for paying off your debt.

Your debt review will be listed on your credit profile until a Clearance Certificate (also known as a Form 19) is issued. This can only happen when;

1. you have brought arrears up to date and are able to pay original instalments, or
2. if your debt has been settled.

So when you reach one of the above you can contact any Debt Counselling company (just make sure they are legit by checking that they are registered with the National Credit Regulator) and ask them to issue you with a Clearance Certificate – there will probably be a small admin fee involved.

The Clearance Certificate will then be sent to your creditors and the credit bureaus, who are then required to remove the unfavourable listings from your profile.

Hope this info helps.
Kind regards