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Car Arrears Written Off

Questions & AnswersCar Arrears Written Off
Anonymous asked 3 years ago

Hi,

A while ago my car arrears were written off and a “zero amount owed” appeared on my credit report from TransUnion.

However, when I requested the ownership papers from the bank, they say I still owe about R20, 000.

How is this possible?

1 Answers
Matthys Potgieter Staff answered 3 years ago

Hi there, 

Thank you for your question. 

If you have proof that you fully paid your vehicle I would suggest that you lodge a complaint with the Credit Ombud. Here is a link to their page explaining the complaint procedure.

Hope this information helps.