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I cancelled my debt review but they still debited my account. What to do?

Questions & AnswersCategory: Debt ReviewI cancelled my debt review but they still debited my account. What to do?
Anonymous asked 4 years ago

Hi.
I applied for debt review March this year. Filled in the forms and everything but before the lady finalized my application i asked her if i could cancel and she said yes.. i just needed to do it in writing and email it to her which i did. I still have that email as prove. She also said that it would take approximately 8 weeks for the cancellation to take effect. But its been 5 months now and money has been debited of my account by the PDA. She also said she would call me before she finalise the documents but she never did. What can i do to resolve this matter??
Thanx for this great blog.
Cardo