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Cancellation Letter

Questions & AnswersCategory: Debt ReviewCancellation Letter
Jerry asked 1 year ago


I want to know, what do I have to do if a debt review company don’t want to clear your name or send me a cancellation letter?

1 Answers
Carien Kruger Staff answered 1 year ago

Good day,

Thank you for getting in touch.

If you are having this experience with DebtSafe please be so kind to email your name and contact details to [email protected] for urgent escalation.

Regarding the clearance of your name:

What you must keep in mind is that your debt review will be listed on your credit profile until a Form 19 (also known as a Clearance Certificate) is issued. This can only happen when;

1. you have brought arrears up to date and are able to pay original instalments, or
2. if your debt has been settled.

If you have reached one of the above you can request your Clearance Certificate with any debt review company.

Kind regards