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Can Creditors Still Take Debit Orders From My Account?

Questions & AnswersCategory: Credit ProvidersCan Creditors Still Take Debit Orders From My Account?
Lucinda asked 3 years ago

Hi there,

Can creditors still take their monthly debit orders? Even after being given notice that I am in the debt counselling process?

1 Answers
Matthys Potgieter Staff answered 3 years ago

Good day,
Thank you for your question.
They are not supposed to, but unfortunately it happens. That’s why we always instruct our clients to open a new bank account (at a bank where you do not have any debt). This is so that your debit order won’t go off when your salary is paid in. Remember to advise your employer to deposit your monthly salary into this new account. 
If a debit order has gone through it would be best to contact your debt counsellor to help sort out the payments and get everything back on track soonest.
Kind regards.