Thank you for your question.
You most definitely can change your debt counsellor. If you are unhappy with the service your debt counsellor is providing, or not providing, you have the right to change companies. The only thing that may have a possibly influence the transition is certain fees; this will depend on how far you are along in the debt review process.
You are welcome to send your details to [email protected] and we will be happy to assist you.
Hope this information was helpful.