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Answer for Please Assist

Hi there.

Thank you for getting in touch.

If you are unhappy with the service your debt counsellor is providing, or not providing, you have the right to change companies. 

You are welcome to send your details to [email protected] and we will be happy to assist you.  The increase in the balance might be due to various factors such as the instalment being less that the interest that is added or the bank might simply have made a mistake.

Have a great day.