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Answer for Credit Record Shows I’m Under Debt Review

Hi there,

Thank you for your question.

If you cancel debt review before receiving your clearance certificate you need to consider the following:

When a debt review is cancelled, the original credit agreement is revived and the creditors are free to proceed to enforce their rights in terms thereof. That is why we urge consumers not to cancel without making prior arrangements with creditors. We often assist them to do so. First reach a written agreement with the creditor about the capitalisation of all payments in arrears and the resumption of the original instalments prior to cancelling your review and losing your protection. What you must also keep in mind is that your debt review will be listed on your credit profile until a Form 19 is issued. This can only happen when;

  1. you have brought arrears up to date and are able to pay original instalments, or
  2. if your debt has been settled.

Please send an email to [email protected] and we’ll see if we can assist you in this matter.

Have a great day.