DebtSafe | The Makers of New Beginnings

The debt counselling process is a powerful process introduced by the National Credit Act to help over–indebted consumers. The main purpose of the act is to help you, the consumer. This process also provides immediate protection against legal action and blacklisting.

DebtSafe’s debt counsellors are fully trained and registered with the NCR ensuring you are protected.

Any consumer who is over-indebted can apply for debt review. According to the National Credit Act, a consumer is over-indebted when he/she is unable to satisfy in a timely manner all his/her obligations under all his/her credit agreements (after paying his/her basic living costs).

In short, when you struggle to meet all your debt repayments on time; or
if you do not have enough money left after paying all your essential living costs to pay your debt, you are over-indebted.

You can apply whether you are:

blacklisted or not; or
whether you are in arrears or not.

Typical signs of over-indebtedness include:

You receive threats because of arrears on instalments, for example:
- Letters and notices
- Phone calls from creditors
When you borrow on a regular basis from micro-lenders/cash-loans
When you have garnishee orders against your salary
When you are using a credit card to buy groceries or to pay other basic living costs, debt and instalments.

One of the most important requirements for debt review is being able to prove that you earn an income. You will unfortunately not be able to go under debt review if you do not have an income, because we need to prove your income to your creditors. If your partner is employed, you could apply jointly under one application.

You can still contact us. Please however ensure you provide us with all the details of your situation.

If a summons was issued (and served) before date of application it can not be included except if prior written permission was granted by the attorney or credit provider. Negotiations in this regard will be done by DebtSafe on your behalf.

The legal process starts when a summons has been issued and served. Please bear in mind that a Section 129 letter does not constitute legal proceedings.

No, but most attorneys and creditors will respond to the debt review programme favourably and agree to have this included in the debt review. You can therefore still contact us. We will negotiate with the creditor on your behalf and find the best possible solution for you.

Home loans are however a bit trickier. Please contact us if your query is related to this.

No, unfortunately the act prohibits you from incurring any further credit while under debt review. You will have to destroy all your cards and you will not be allowed to use your credit card.

… Section 88(1): "A consumer who has filed an application in terms of Section 86(1) for debt review must not incur any further charges under a credit facility or enter into any further credit agreement".

Absolutely. At no stage during this process do we (or anybody else) have access to your money. Your money is paid directly to the NCR accredited Public Distribution Agent (PDA), who in turn distributes the funds to your creditors.

Our fees are only paid out as disclosed in our documentation.

No. As long as you maintain your obligations to the credit providers by making payments according to your new payment plan, they are not able to take further action.

No. All your information is treated with the utmost confidentiality. We will not contact your office unless instructed to do so.

Yes.


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	Call Centre: 0861 100 999 SMS DEBT to 31022 Email: info@debtsafe.co.za